We are sure that you will be satisfied with our products. However, if you are not satisfied because the size, color or model does not fit, you can exchange your order or request a refund within 14 days of receipt for any reason. If you have not received your order, you should contact us immediately.

The following information will help you process your return.

Unopened items
You can return all "unopened" products and accessories within 14 days of delivery for a refund of the purchase price. Send the item back in its original packaging and condition and we will refund you the purchase price for the item. Shipping costs are non-refundable and must be paid by the customer. Shipping costs are non-refundable once paid.

Opened items
"Opened" items and accessories can be returned within 14 days of delivery. Simply send the item back to us. Opened returns must be in salable condition and include original packaging and accessories. Shipping costs are non-refundable once paid. The shipping costs for the return must be borne by the buyer.

Canceled order
Once an order is canceled after dispatch, it falls under the normal return policy. Shipping costs are non-refundable once paid.

Ordered in error
You can return an order that you placed in error within 14 days of delivery and we will refund you. Shipping costs are non-refundable and must be paid by the customer. Shipping costs are non-refundable once paid.

Damaged product
You must take the time to inspect the items as soon as they are delivered. It may happen that the outer box and packaging appear damaged, but the product inside the box remains perfectly fine. If you notice any obvious signs of damage, contact us as soon as possible and send us pictures of the damaged item that clearly show the defect so that we can process a claim and coordinate an exchange for you. Write us an email to info@anime-athletics.de and be sure to include the following information:

• name and surname
• Order number
• What items are these?
• Pictures of the damage(s).

Wrong article
If you have received an incorrect item, please contact us with photos of the incorrect item so that we can arrange either a replacement of your choice or a refund of the purchase price. All returns will be inspected before a credit/refund is issued. In the event of a refund, you will be refunded the shipping costs.

Write us an email to info@anime-athletics.de and be sure to include the following information:

name and surname
Order number
What items are these?
Pictures of the damage(s).

Limitation on Return of Items
Items returned for refund or exchange without original documents or a return form will be refused. Please clearly state on the invoice or email the reason for the return or exchange and whether you would like a refund or exchange.

All returns will be reviewed before a credit/refund is issued.

We will provide you with the free return label under the following circumstances.
1. - You received a different product. (Images are mandatory)
2. - Wrong color received. (Images are mandatory)
3. - Received wrong size. (Images are mandatory)

The following circumstances under which we will not share the free return shipping label.
1. - Cancellation of the order after it has been dispatched.
2. - Change of mind.
3. - Error when ordering.
4. - Wrong size/color ordered.
5. - The heavy items will be picked up and the customer will have to bear the collection cost if the customer is at fault in the above cases.

NOTE: For hygiene reasons, groin guards and mouth guards cannot be returned or exchanged after use.